Access and durations

Every access is a time window: from when, until when (or unlimited), and whether it was revoked. Once the window has ended, the member still sees the course in their list but can no longer open it. Only a published course grants access: if you unpublish a course, the access is kept and applies again once it is published.

14 days and 3 days before the end, the member gets a reminder by e-mail. If several of a person's accesses end on the same day, they get one shared mail.

1. 1Under “Members”, click “Give access”.
2. 2Enter the e-mail address (first and last name are optional) and choose the course – or “All published courses”.
3. 3Under “Access”, enter the length in “Days” or choose “Until”. Empty days mean unlimited; a date applies through that day (Berlin).
4. 4Decide whether the person gets a mail (“Send the person an e-mail”, on by default) and confirm with “Create”.

The course default applies to purchases; with a grant by hand you set the length yourself. A grant never shortens: if an existing access runs longer or unlimited, it keeps its end. If the person already has an account, find them via search and unlock in the detail view under “Courses & access” with “Unlock another course”.

You extend existing access in the detail view (or in the quick overview of the list): “Extend” offers “+30 days”, “+90 days”, “+1 year” or a number of days of your own. “Access until …” sets a fixed end – the only place where an access can also be shortened. “End” locks immediately (in the detail view), “Unlock again” reopens an ended access for a year.

When a course is newly unlocked – by a purchase or by you – the person gets an e-mail with the course name, the validity and a button to the member area, in the design of your member area. They sign in with their e-mail address (by link or with Google); there is no password. If more than one course is unlocked at once, it is one shared mail. You write its first paragraph yourself under “Settings” → “E-mails” (more in the article “E-mails to your members”).

With a grant by hand you can untick the mail. The person then hears nothing; with “Send invitation” in the member list you catch up later. Only a newly created access sends a mail – an extension does not.

Each of these e-mails is sent exactly once. What a person received is listed in their detail view under “History”, under “E-mails sent”. If the link never arrived, you send them a fresh one in the detail view (“Send sign-in link”) or in the quick overview of the list; it is valid for 72 hours.

If you set a “Renewal link” on the course (“Access” tab → “Renewal”), it appears in the reminder before access ends.

Purchases via CopeCart, ThriveCart or Stripe create access automatically. A refund or cancellation only shortens access that this provider created itself. Access you granted by hand is not affected.

If a payment fails, nothing is locked right away: the member gets a grace period of at most 7 days.