Frequently asked questions

No. You pay your plan's monthly price and nothing else: 0 % transaction fee. The fees of CopeCart, ThriveCart or Stripe stay with those providers. CourseKit has no checkout of its own – payment runs through your CopeCart, ThriveCart or Stripe account.

Yes, on every plan, with a quota per plan (hours of viewing per month and hours stored – figures under “Plan & billing”). If you already have videos at Vimeo or YouTube, you link them instead.

Nothing is locked. Whoever has bought keeps their access. You get a notice and an e-mail, and after 14 days we ask you to choose a suitable plan.

A refund or cancellation only shortens access that the payment provider created itself; access you granted by hand is not affected. If a payment fails, nothing is locked right away, but a grace period of at most 7 days applies.

Videos play in the player, there is no download button. The playback links only work for signed-in members with access and expire after a few hours. As with any online video, nobody can prevent someone from recording the screen. Materials (PDFs and more) are meant to be downloaded – there too, access is checked on every download.

Yes, it is built for the phone and runs in the browser, no app installation needed. Members set bookmarks and carry on where they left off; audio lessons keep playing with the screen locked. Sign-in needs no password – a link by e-mail or Google.

No. There is no native app and no built-in community or discussion feature; no landing-page builder and no WordPress integration either. If you need one of these, CourseKit is not the right fit for you today.

Yes. A lesson can be a quiz graded by the server, and whoever completes a course can get a certificate as a PDF with a verify link. There are also cohorts with a shared start and a learning record – more in the article “Quizzes, certificates, cohorts and learning record”.

German and English, for the interface and for e-mails. You set the default language of your member area, and everyone can switch for themselves.

Application and database run in Frankfurt. The data processing agreement and the list of sub-processors – US providers among them – are linked on coursekit.de. You can export everything at any time, and deletion is regulated – more in the article “Export, deletion and data protection”.

With the import: a CSV file with e-mail address, names and end of access, up to 2,000 rows per file. The people then have access but only hear about it when you announce the import – or you invite them yourself later. The steps are in the article “Managing members”.