Member area and account
E-mails to your members
Which mails your members get, how they look like yours and how to test them.
Which e-mails there are
- Unlock: when an access is newly created – by purchase, by hand or by an announced import. An extension sends none.
- Reminder before access ends: 14 and 3 days before, with your “Renewal link” if set. If several accesses end on the same day, it is one shared mail.
- Sign-in link: when someone has a link sent from the sign-in page (valid 24 hours, usable once) or you send them one (72 hours).
- Invitation: with “Send invitation” from the member list, with a personal sign-in link (72 hours).
- Certificate: when a certificate has been issued.
Each of these mails goes out exactly once per person and occasion; a purchase that is processed again does not write to anyone twice. If a delivery fails, CourseKit tries again later so that no reminder is lost. What a person has received is listed in their detail view under “History”.
There are also mails to you: the monthly report and the notice about a purchase that unlocked nothing (to the owner and admins), plus notices about your plan and quotas.
How the mail looks like yours
Every mail to your members comes in your name and design: your name, your logo on a light header and the button in the accent colour of your look. The logo only appears as PNG or JPEG – with a WebP logo your name is shown. CourseKit checks the button colour once more for legibility against the text on the button (4.5 : 1); if it falls short, the button turns neutral.
Greeting and reply address
Under “Settings” → “E-mails” you write “Your greeting”. It is the first paragraph of the unlock e-mail and of the invitation; course name, validity and the button stay automatic. It is plain text, at most 1000 characters, without formatting or links. Without your own text, CourseKit sends the neutral version.
Under “Replies go to” you enter an address you read regularly. It is optional: without one CourseKit sends no reply address, and your members' replies go to a sender address nobody reads. CourseKit never falls back to another address by itself – the owner's, say.
Preview and test mail
On the page you see the unlock e-mail itself: logo, colour and course are your real settings, name and date are examples. The preview follows your greeting as you type. With “Send a test e-mail to me” you get the same mail at your own address – only your own, at most once a minute. It shows what is saved, so save first.