Export, deletion and data protection

Under “Settings” → “Export & deletion”, the owner can download a ZIP with all data of the member area at any time (“Download as ZIP”). It holds all data (data.json), members, access and progress as CSV, the material files, the profile pictures and a list of your videos and audio files – you hold the originals yourself. With many members it takes a moment.

Members download their own data in their profile (“Download my data”). For an access request you export a person's data in their detail view under “Data”.

In a member's detail view under “Data”, you delete the person with all access, progress, bookmarks and visit days (“Delete member”; to confirm, you type their e-mail address). Payment events stay without the address, so that a repeated webhook does not unlock the course again; backups still hold the person for up to 30 days. Members do not delete their account themselves: the profile refers them to you for deletion.

Under “Export & deletion” you first see the schedule: with the deletion, the member area is archived at once – nobody can sign in any more – and permanently deleted with all files after 30 days. During that time, only CourseKit support can cancel the deletion. Backups are kept for 30 days. To confirm, you type the subdomain of your member area.

Note: While a CourseKit subscription is running, deleting is locked. Cancel it first under “Plan & billing” and export your data.

Database and servers run in Frankfurt. The data processing agreement and the list of sub-processors are linked at the bottom of this page.